Frequently Asked Questions

Ordering

How can I order?

The easiest way to order your travelwraps is through our website. Alternatively, you can call the office and we can take your order over the telephone. Please call between 8am – 5.30pm (GMT).

Which website should I buy from?

We have a number of international websites which are set up to make it as easy as possible for customers in USA, Australia, Canada, Europe, Ireland, and UK and to shop in their own currency. Taxes and duties are included in the purchase price.

If you are resident in another country outside these areas, you are able to shop in GBP £ on our International website.

To change the website you are shopping from, select the country link (indicated by flag icon) at the top right hand side of the website.

What happens when I place an order?

When you complete your payment, you will receive a confirmation e-mail to advise you that we are processing your order. We will contact you by email in the event that we need further information from you, or if there is a problem with your order.

I am ordering a gift - will the recipient see the price?

No. You will receive an email confirming your order and the price you have paid. The delivery note included with the gift, will not include the price.

Can I change an order once it’s been placed?

If you need to make any amendments to your order, please call +44 (0)1425 613731 as soon as possible, and if not already shipped, we will do what we can to makes the changes. Once shipped we may not be able to amend your order without incurring additional costs.

What can I do if I am having trouble completing my order?

You can call the office and speak to one of the team who will help you with any issues: +44 (0)1425 613731.

Making a payment

How do I pay for my purchase?

Payment is taken when you checkout. You can pay using all major debit or credit cards including Visa, MasterCard and American Express. You can also pay by PayPal. If you experience any difficulties when making your payment, please contact us +44 (0) 1425 613731.

Is it safe to use my credit card online?

Yes, all payments are processed through secure checkout system provided by SagePay. If you would prefer to place an order by telephone, you can call us on (UK) +44 01425 613731 (office opening hours; Monday- Friday 0830 – 5.30pm), or leave a message anytime and we will get back to you as soon as we can.

Setting up an account

Do I need to create an account in order to order a Travelwrap?

You can shop at The Travelwrap Company using a guest account. If you would like to save yourself time when you shop with us in the future, then we would recommend taking a couple of minutes to set up an account. An account offers you the best way to

  • track your orders
  • speed the payment process
  • keep a history of past purchases
  • stay in touch

I’ve forgotten my account my password – what can I do?

If you're having difficulties accessing your account, firstly we recommend double checking that the email address and password are correctly typed and that you are accessing the correct website – we have a number of different websites depending on where people are buying from – this make the buying internationally as easy as possible for you.

You will only be able to access your account via the website you have registered with.

If you cannot remember your sign in details, do not worry you can click on the 'forgotten password' link, where you will be prompted to enter your registered email address. We will then send you a link so that you can create a new password and carry on shopping.

If you are still experiencing problems please call us and we will help: +44 (0) 1425 613731

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. When you shop on our website your payment details will remain protected before it is sent over the internet. For more information, please read our Privacy Policy in full.

How can I subscribe/unsubscribe to the newsletter?

Subscribing to our newsletter couldn't be easier. Simply enter your e-mail address in the "Email Signup" on the Homepage. Our newsletters will ensure you are the first to know about what’s new in, any offers or sales, event invitations and other news.

To unsubscribe is just as easy. Simply click the 'unsubscribe' link at the bottom of your latest newsletter e-mail and you will no longer be on our mailing list.

Your account will be unaffected by unsubscribing from our newsletters.

Delivery

Can my order be delivered to a different address to my home address?

Yes, we can deliver to a different address if required. There is a Delivery Address option during the checkout process. Please ensure your billing details match those that your card is registered to.

We can ship to almost any destination worldwide. As are rule we use a courier service so shipments can be tracked. Delivery will require a signature. For this reason, we are not able to shop to a PO Box address. Please provide a residential or work address for all shipments.

Can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered with us, you can also follow the progress of your delivery by signing into your account and selecting ‘My Account’ followed by ‘Order Status’.

How long will delivery take?

Standard delivery worldwide takes 3-7 days generally. This may take longer at busy times or for remote locations. When you check out you will be able to select from a number of delivery options, which gives you a choice of speed and cost.

Please note that bespoke services require additional time prior to shipment. If you require an urgent turnaround on our bespoke/monogramming service please give us a call on +44 (0) 1425 613731 and we will do our best to help.

How much does delivery cost?

Standard delivery is free anywhere in the world for orders over £100. If your order is less than £100, you will be offered a number of shipment options.

If you would like your order shipped as a priority, or on a specific date, you have the option to make an additional payment for expedited shipment.

For information on other delivery and worldwide shipping charges, please look at the ‘Delivery’ section of our Terms & Conditions.

Do I need to sign for my order?

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders. We are unable to leave packages without a signature.

How much do I pay in Duties and Taxes?

The amount of duties and taxes due on your order depends on where you are shopping from and where your order is being shipped to. For more information please refer to the ‘Import Taxes and Duties’ section of our Terms and conditions.

Returns & Exchanges

How do I return or exchange a travelwrap order?

Making a return or exchange is easy. You have 30 days to decide whether to keep your Travelwrap order. For further information please see our ‘Returns Policy’ in Terms and Conditions

Care

What is the best way to store my Travelwrap?

To ensure your travelwrap stays in great shape, you should fold carefully and store your cashmere in our satin pouch (or other similar bag).

What is the best way to wash my Travelwrap?

All our travelwraps arrive with washing and care instructions. We recommend hand washing in warm (not hot) water with a gentle wool care detergent. Dry naturally on a flat surface and press lightly with a cool iron when dry. Please note, textured designs should not be pressed to maintain the design feature.

What can I do if my travelwrap gets damaged?

We offer a reconditioning service which can repair small holes and snags as well as removing pilling. For further information please click here

Any other Queries

Get in touch

If you have a query that is not answered here, please contact us by email or call +44 (0) 1425 613731 and we will be delighted to help.