Feefo Reviews - Average 100%

Date Score Customer Comment Our Response
23-Apr-2017 Service:

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Service rating : This company is a pleasure to deal with. I have ordered both online internationally and over the phone when in the UK and had the absolute best service from every person I have dealt with. This order was placed online, shipped from the U.K. and delivered within 4 days, and on Easter... Read More.
21-Apr-2017 Service:

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Service rating : Prior to buying my Travelwrap I found it hard to make a decision on colour (they are all so gorgeous!) I contacted Niamh and she was very friendly and helpful, she even sent me a photo from her iphone. I placed my order and the wrap arrived 5 days later, perfectly packaged in tissue... Read More.
14-Apr-2017 Service:

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Service rating : The wrap looks beautiful...but to be quite honest I purchased this wrap because of your customer service! Niamh.....can't say enough!!! And all our conversations were via email! I am sure I will love my wrap! We are going on a River Cruise in France in June....it will be perfect. (I did... Read More.
14-Apr-2017 Service:

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Service rating : Speedy service, brilliant packaging
Product : Beautiful wrap - one of four from Travelwrap - and always a comforting luxury.
13-Apr-2017 Service:

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Sent in wrap for reconditioning and it came back like brand new. Amazing transformation. Had to wait a few weeks but well worth it. Reborn. Thank you.
13-Apr-2017 Service:

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Service rating : This cashmere wrap was exactly what I was looking for when considering my nephew's upcoming wedding in Napa valley. The Ttavelwrap company was prompt with shipping and the product arrived in excellent. I doit-on.
Product : Prompt service, answered my email questions timely...
10-Apr-2017 Service:

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Service rating : Great service! Quick delivery and very speedy response to email inquiries.
Product : I didn't know about Travelwrap until I received mine last Christmas. I am returning the gesture by buying this one for my sister in law. The quality is fabulous. It doesn't pile at all and it is as soft...
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10-Apr-2017 Service:

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Service rating : Beautiful shawl...great colour and loved the monogram
great packaging made a great present
Product : colour was exactly like the picture
10-Apr-2017 Service:

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Service rating : Easy to use
Product : I am delighted with the product exactly what I expected and the colour was accurately shown on the website
08-Apr-2017 Service:

Such a beautiful wrap for my baby Granddaughters first long haul flight. This is my 4th purchase from the travel wrap company and I have never been disappointed.
06-Apr-2017 Service:

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Service rating : Such a quick service with exquisite wrapping of my parcel. The wrap is gorgeously soft and luxurious.
Product : Beautiful soft wrap. A fairly subdued colour but it suits me well.
06-Apr-2017 Service:

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Service rating : Quality and service excellent
Product : Absolutely Exquisite quality
31-Mar-2017 Service:

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Service rating : The cashmere wrap is really soft and with high quality. I really appreciate the notices to tell me when the product will arrive, so I didn't have to wait at home for long in order to sign for the delivery.
I definitely will shop with this seller again.
Product : Just as I have...
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30-Mar-2017 Service:

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Service rating : although there were shipping issues with DHL, another was shipped and promptly arrived before the wrap is being given as a gift!! i am sure it is going to be well loved and the packaging is exquisite! now to save up to order myself one!
Product : being given as a gift! will be well...
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30-Mar-2017 Service:

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Service rating : From start to finish the process was flawless - I live on the east coast of Canada and the wrap arrived faster than many things I order in North America. The quality and color (camel) is even more beautiful than I expected ( I refuse to buy made in China cashmere) so much so I don't... Read More.
30-Mar-2017 Service:

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Service rating : Beautiful wrap, nicely packaged, with very fast delivery to Australia
Product : Beautiful wrap, lovely packaging and super fast delivery
30-Mar-2017 Service:

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Service rating : Beautiful product and fast delivery!!!
Product : Beautiful product and fast delivery!
27-Mar-2017 Service:

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Service rating : I am in love with The Travel Wrap Company. Your quality is perfect, your style too. I am excited to receive our new pieces as we are about to take a trip to France and Scotland and wanted a new piece. I even purchase for the first time, little travel wraps for my children's Easter... Read More. Dear Ginger
Thank you for your wonderful feedback. I hope you have a fantastic European trip next month. The mill is in Scotland, about 1.5 hours from Edinburgh. However our office and all our products are in the New Forest in the south coast of England. We would be delighted to meet you should...
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26-Mar-2017 Service:

Incredibly responsive and helpful with a last minute gift request. Five star customer service!
23-Mar-2017 Service:

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Service rating : Arrived extremely quickly, beautifully packaged and exactly as described
Product : Lovely colour, perfect for traveling.
19-Mar-2017 Service:

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Service rating : I ordered a Travelwrap for my sister in Australia's birthday. Everything about this purchase was perfect, from the ease of ordering, the clear delivery information including the time needed to monogram the wrap, the absolutely beautiful gift wrapping (my sister sent me photos), to her... Read More.
19-Mar-2017 Service:

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Service rating : An Australian, I had been searching for a high quality pashmina to wear on my imminent flight to London. I've previously experienced getting very cold on the 26 hour flight from Melbourne to Heathrow. Local shops were hopeless as all I could find here were cheap and thin bigger than... Read More.
17-Mar-2017 Service:

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I purchsed my first wrap and am very satisfied with its quality, feather weight yet so warm. With my wrap, I am not afraid of going out in this severely cold winter in NYC anymore!
Also, excellent customer servkce. The shipment arrived within just two to three days. I needed to return my first...
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16-Mar-2017 Service:

Great service very we'll wrapped quick delivery
06-Mar-2017 Service:

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Service rating : All around great shopping experience. Bought 4 items and only needed to keep 1. The return process was simple and easy. Thank you!
Product : Perfect all around! I'll be back for more!
05-Mar-2017 Service:

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Service rating : The most exquisite,sumptuous,elegant cashmere wrap.
More beautiful to the touch than to view if one can imagine.

The customer service is tops and I buy a lot online.

Finally the cherry on the cake is the wonderful gift wrapping.
Product : Wonderful...
Read More.
Thank you so much for your wonderful feedback. We really appreciate this. The feel of the wraps is sometime hard to get across on the website, so your description of the look, the feel and the value will certainly be helpful to other potential customers.
04-Mar-2017 Service:

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Excellent service. My first online purchase looking forward to wearing my hot pink cashmere. Feels delicious.
03-Mar-2017 Service:

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Service rating : Great communication when I needed to use a POBox rather than a residential address, this matter was resolved & worked brilliantly. Tracking was accurate & far more efficient than our internal mail service.
Loved the wrap, definitely up to my expectation. Colour accuracy on the site...
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26-Feb-2017 Service:

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Service rating : ZEER AANGENAME? ADEQUATE TELEFONISCHE KLANTENDIENST
Product : TOP PRODUCT? ZIJN GELG MEER DAN WAARD
24-Feb-2017 Service:

I love the classic wrap!
23-Feb-2017 Service:

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Service rating : Easy to shop and purchase.
Excellent packaging-- makes me feel like you care about quality and service
Product : so soft. seems more durable than my last one
18-Feb-2017 Service:

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Service rating : A wonderful product that is soft and luxurious! Great service with timely shipping, even across the ocean.
Product : Just lovely. I just love the soft and luxurious feel of my wrap.
18-Feb-2017 Service:

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Service rating : Excellent service. My travel wrap arrived the next day, beautifully packaged, wonderfully warm and soft. Love the quality and colours!
Product : Beautiful, soft and cosy. Colours true to the photograph. I am so pleased can't wait to treat myself again!
17-Feb-2017 Service:

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Service rating : Great advice given and a wonderful cashmere wrap received most beautifully presented. An excellent gift , thank you.
Product : A most beautiful cashmere wrap , the perfect gift.
16-Feb-2017 Service:

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I received my wrap very quickly, considering that I live in the US. I was wrapped beautifully in an elegant box. I absolutely love the wrap the color is true to the picture on the website and it is so warm and comfy. I'm beyond please. ❤
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