Feefo Reviews - Average 99%

Date Score Customer Comment Our Response
16-Nov-2017 Service:

Product:

Service rating : I got the classic travel wrap in navy. When ordering, I questioned my purchase, thinking it expensive, but I'm absolutely thrilled with the item. It is so luxurious, of the highest quality and I love that it came in such a beautiful box with its own dust cover. I'm looking forward to buying... Read More.
16-Nov-2017 Service:

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excellent fast service on line
16-Nov-2017 Service:

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Service rating : Excellent.. as always. Quality firm with a quality product. One of those few companies that is simply a delight to buy from.
Product : excellent quality that gets better with time
12-Nov-2017 Service:

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Service rating : I truly appreciated the extra communication and effort needed to get the international exchange functioning. Everyone I spoke with was very kind and patient.
My wife loves her wrap.
Product : It’s a lovely wrap, and very soft.
12-Nov-2017 Service:

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Service rating : The wrap took a while to reach me but when it did it was well worth the wait. The wrap is absolutely beautiful.
Product : This wrap is bsolutely beautiful.
12-Nov-2017 Service:

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Good quality fabric and nice design.
10-Nov-2017 Service:

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It doesn't get better!
09-Nov-2017 Service:

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Service rating : Quick delivery, beautifully wrapped and the garment itself......just divine.
Product : Lovely large size, so soft, absolutely gorgeous
08-Nov-2017 Service:

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Service rating : Service is great and the wraps are the best thing I have spent my money on in a long time. So warm and soft, they seem to be wearing really well too.
Product : Beautiful colour and a real statement. I have the black which has been amazing and that is what made me take the risk on...
Read More.
06-Nov-2017 Service:

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Service rating : Honestly, this company goes above and beyond to ensure an excellent customer experience.
Product : Fast, efficient, helpful. All resulting in the perfect cashmere wrap for my wedding day!
05-Nov-2017 Service:

I bought 2 of theses for Christmas presents. I have high expectations but will see what the recipents have to say. We all love Cashmere
05-Nov-2017 Service:

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Service rating : Excellent service and quick delivery of a beautiful Travelwrap! I love the colour - so rich and vibrant! Thank you for your lovely soft cashmere wrap! Also a very easy website to use.
Product : Beautiful soft cashmere wrap in a rich vibrant colour - a delight to wear!
04-Nov-2017 Service:

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Perfect customer service and a gorgeous wrap. A pleasure to shop here.
03-Nov-2017 Service:

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Service rating : Quick and easy shipping, and they solved an address challenge for me!
Product : So soft and lovely! Looking forward to wrapping up in it!
29-Oct-2017 Service:

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Service rating : Sehr schnelle Lieferung.
Product : Großartige Qualität und Farbe.
29-Oct-2017 Service:

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Service rating : Outstanding quality of product and outstanding customer service!
Product : Wonderful! Beautiful! Terrific!
27-Oct-2017 Service:

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Service rating : So easy to order and pay online. Most impressively, my item arrived in Australia less than a week after placing my order!
To top it all off, the wrap was in its own gift box and come with a lovely travel pouch
Product : Lovely quality, so soft and warm. The wrap is lightweight,...
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23-Oct-2017 Service:

Product:

Service rating : I called about the wrap and spoke with a lovely patient woman who assisted me with my interest in the product with a patient and knowledgeable manor. I was so pleased when i received my beautiful wrap. As such I will be a lifetime client.
Yours as always,
Janet M...
Read More.
22-Oct-2017 Service:

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Fast, efficient service; beautiful wrap which will be wonderful on flights where the cabin can get chilly and for evenings out as well. Bought one for myself and one for my daughter.
20-Oct-2017 Service:

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Service rating : Niamh Barker was very conscientious and a pleasure to deal with.
Product : Great product but final color didn't exactly match web site
17-Oct-2017 Service:

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Service rating : Just a great experience. Website was easy to use and follow-up by Travelwrap customer service was very much appreciated. My beautiful grey wrap arrived at my home in Belgium within days, lovingly packaged and ready to give to my daughter for Christmas. I am sure she will be... Read More.
16-Oct-2017 Service:

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Excellent, rapid service. Clearly explained and easy to use website.
08-Oct-2017 Service:

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Service rating : This beautiful wrap came beautifully packaged and right on time! I love it.
Product : It is perfect! and will go with everything.
Thank you Alison. The Navy is such a classic, versatile colour. So pleased you love your purchase.
08-Oct-2017 Service:

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Service rating : Sehr schnelle Lieferung. Gute Qualität .
Product : Sehr gute Qualität. Der Travelwrap ist vielseitig verwendbar.
08-Oct-2017 Service:

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Service rating : I needed my Travelwrap reconditioned after having taken it on many, many flights. The ease of arranging for this work, the communication about status and the quick turn around were all wonderful. Clearly a team that values customers. Many thanks!
Product : Wonderful products -...
Read More.
Thank you! I will pass your feedback on to the team here the office and at the Mill in Scotland where the cashmere craftsmanship really takes place. Your feedback is so much appreciated.
08-Oct-2017 Service:

Product:

Stunning personalised wrap in beautiful cable cashmere completed and delivered in only a few days complete with gift wrap. The accompanying travel bag is perfect. Thank you for your kind words. We are so pleased you were delighted with your choice of gift and the way this was presented. We loved preparing it for you.
08-Oct-2017 Service:

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Service rating : I wish I could give 6 stars! Service is consistently second to none! Quality of the travel wraps are also excellent!
Product : I purchase for a present. I own one so I know the quality is excellent.
Thank you so much. We really appreciate your feedback. It helps us remain committed to providing excellence across all aspects of the Travelwrap Company customer experience, both what we do and how we do it.
05-Oct-2017 Service:

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Service rating : Easy to order and quick to arrive
Product : Gorgeous colour for autumn/ winter especially as I am a red head
05-Oct-2017 Service:

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Service rating : Very speedy and efficient
Product : Absolutely beautiful, perfect gift for a baby girl
Thank you so much. We love this little Travelwrap and agree that it makes the perfect gift for a little girl. Hope your lucky little one, loves her forever.
05-Oct-2017 Service:

The wraps arrived extremely quickly, beautifully packaged. They are soft to touch, light to wear and fabulously warm, it is like wearing a hug. I bought mine to take on a trip to Australia- it was perfect on the long plane journey, it is great in the evenings and really useful during the day.
02-Oct-2017 Service:

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Service rating : An absolute joyful experience from start to finish. Kept well informed regarding order. A beautiful wrapped parcel arrive marvellous to open making you feel special.
Product : Wonderful colour just perfect
Thank you so much for you kind feedback on this new colour and the service you received. It means great to us.
01-Oct-2017 Service:

Stunning wrap...the only company I found to offer such a wide variety of shades. I was able to get the perfect colour for my outfit.
Customer service was excellent and the delivery was so quick.
My only regret is I didn’t get it monogrammed...
I highly recommend this company.
Thank you so much. I'm glad we had just the right colour for you! Regarding your point about monogram,  this can be done retrospectively. You can return your Travelwrap at any time, and we can add your initials. This generally takes a couple of days. Please contact us directly if you wish to find out... Read More.
29-Sep-2017 Service:

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Competent courteous service with an obvious smile !
29-Sep-2017 Service:

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Service rating : I sent my wrap in for repair as I think one of my cats got overly enthusiastic over the wrap and inadvertently created some quite large holes. The repair job was completely amazing. I have had trouble on its return figuring out where the holes originally were - its that good! This has... Read More.
28-Sep-2017 Service:

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My latest purchase of a beautiful wrap, already owning one in plum, black and grey...!! Arrived stunningly gift wrapped and with a protective bag - loving the sloe gin colour, perfect for the autumn. Thank you! Thank you so much for your feedback. So pleased you love this new colour for autumn/winter. 
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