TERMS & CONDITIONS

These are the terms and conditions which apply to your purchase of Travelwraps, accessories and other products ("products") from The Travelwrap Company website (www.thetravelwrapcompany.com). or any of our country specific sites, thetravelwrapcompany.com/us; thetravelwrapcompany.com/eu; thetravelwrapcompany.com/ie; thetravelwrapcompany.com/au; thetravelwrapcompany.com/ca; thetravelwrapcompany.com/world

The website and products are provided by The Travelwrap Company Limited, a company registered in England under number 6012041 with a registered office Unit 7 Hayters Court, Grigg Lane, Brockenhurst, SO42 7PG. When we refer to "you" and "your" we mean the user of the website and/or purchaser of goods.

These terms and conditions form a legally binding contract between you and us. Your acceptance of the terms and conditions is given when you visit the website and order goods, including monogrammed goods, or reconditioning services from us. You should read these terms and conditions carefully before ordering goods or reconditioning services from our website.

We reserve the right to update these terms and conditions, including delivery fees and prices, from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible, provided that any changes shall not apply in respect of an order received. You are responsible for regularly reviewing these terms and conditions so that you are aware of any changes to them.

If you have any questions about the terms and conditions, the goods or the website please email us at info@thetravelwrapcompany.com

PRIVACY POLICY

1. We are committed to protecting your privacy and maintaining the security of any personal information received from you. The purpose of this statement is to explain to you what personal information we collect and how we may use it. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy policy please contact us by post or email to info@thetravelwrapcompany.com.

2. When you order, we need to know billing and payment card information. All essential information is highlighted by *asterisk on the order form. All essential information must be accurate and complete. You have the option to withhold personal information that is not required for the order process.

3. When you use the website, we automatically collect and store information about your computer, browser or mobile device and your activities. This information could include (a) your computer or other device’s unique ID number; (b) your mobile device’s geographic location while you are using the website; (c) your IP address: (d) technical information about your computer and mobile device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; (f) how long you used the website and which services and features you used.

4. We use the personal information you provide and that we collect for the following purposes:

5. By entering your personal information at checkout or by signing up to our newsletter, you expressly consent to receive marketing communications from us using any contact method that you have provided us with, including by post and email. You can elect to unsubscribe from our e-newsletter at any time, by clicking on the ‘Unsubscribe’ option at the bottom of the newsletter, or contacting us directly. We shall therefore retain your personal information in our records for marketing purposes until you notify us that you no longer wish to receive marketing communications from us.

6. We will ask for feedback about your experience of our service and products following an online purchase. This helps us learn, develop and improve our customer experience. You will have the option to submit product and customer feedback anonymously via our Independent feedback provider (Feefo.com). For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as is reasonably necessary for these purposes.

7. In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number and email will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.

8. We will only provide these companies with the information they need to carry out their specific role in the sales and delivery process. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

9. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. However, we may be required to provide your personal information to a third party in response to any legal requirement to do so.

10. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by email to info@thetravelwrapcompany.com.

11. We take appropriate technical and organizational measures against unauthorised or unlawful processing of your personal information and against accidental loss or destruction of, or damage, to your personal information. However, no system can be completely secure. Therefore, we do not promise that your personal information will always remain secure on our systems.

12. In order to process credit/debit card transactions, the bank may require verification of your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose. If you have any questions about privacy please contact us at info@thetravelwrapcompany.com

13. You have the right to obtain a copy of the personal information that we hold and process for you, and to require us to correct errors in the personal information that we hold and process for you if it is inaccurate or incomplete. You also have the right to require us to delete your personal data, but you acknowledge that if we do so, your account will terminate. To exercise these rights, or any other rights you may have under applicable laws, please contact us at info@thetravelwrapcompany.com.

COOKIE POLICY

Our websites use cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

ABOUT COOKIES

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

HOW WE USE COOKIES

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:

to recognise your computer when you visit our website to track you as you navigate our website, and to enable the use of the shopping cart facility on our website

to improve the website's usability

to analyse the use of our website in the administration of this website

Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that the website may not operate efficiently if you refuse to accept cookies.

We also use Google Analytics to monitor how our websites are used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not contain any personally identifiable information. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits. 

GOODS

We take reasonable care to make sure that descriptions of our goods are correct at all times. However, because of the nature of their production, there may be small variations in each good and therefore the actual good you receive may differ slightly from the image or description on the website. We also try to display the colours of our goods accurately. However, the actual colours you see will depend on your device and we cannot guarantee that your device's display of any colour will accurately reflect the colour of the goods on delivery. All goods are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available and we shall promptly refund all costs paid.

RECONDITIONING SERVICES

We shall use all reasonable skill and care in providing the reconditioning service. You acknowledge that the outcome of the reconditioning service depends on the extent of the damage itself and that it may not be possible to repair larger tears invisibly.

If damage to your Travelwrap is extensive, we will contact you by email or phone to discuss what we can do, and whether any additional charge is due, prior to the work being undertaken. If the damage to your Travelwrap is beyond repair or if you do not wish to pay any additional charges, we will issue a full refund (excluding postage costs) and return your Travelwrap to you at our cost.

We cannot be held responsible for Travelwraps that do not reach us so we strongly recommend that you retain a Proof of Postage certificate (at no extra cost) from the Post Office or courier.

You are responsible for any costs incurred in returning your Travelwrap(s) for reconditioning. Our service includes return postage costs, except as set out above.

Reconditioning of your Travelwrap may involve repairs by hand so please allow up to 6 weeks for return of your Travelwrap(s).

In the very unlikely event that the Travelwrap is lost, stolen or damaged whilst in our care, we will either replace it with the same or similar product or, if that is not possible, with a product from our range to an equal or greater value of the original purchase. We shall have no further liability to you in respect of any lost, stolen or damaged Travelwrap.

ORDERS

We are not responsible for customer generated mistakes, including wrong initials, typographical errors, incorrect delivery address and any other ordering mistakes. To prevent these errors from happening, please review your order carefully before submitting.

SHIPPING INFORMATION

We offer complimentary standard delivery to most countries around the world, irrespective of which location and website you are shopping from. If you are resident in Australia, Canada, Channel Islands, Europe, Ireland or USA, please log onto these location-specific websites on our home page, to buy in your own currency. All purchases are shipped from our UK distribution centre. All references in these terms and conditions to working day are to a day that is not a Saturday, Sunday or public holiday in England.

We aim to pack and prepare your Travelwrap order on the same working day we receive your order, and dispatch it either the same day (if ordered before 12pm UK time) or the next working day. If your order includes a bespoke service (including monogramming) this will extend the time to progress your order. We will contact you if there is any unforeseen delay with the dispatch of your Travelwrap order.

Shipment times and costs:

Delivery Location
  UK US Australia Europe Canada Ireland Channel Islands Rest of the World
Free Standard Delivery (On orders over £100) Free
3-5 days
Free
5-10 days
Free
5-10 days
Free
5-10 days
Free
5-10 days
Free
5-10 days
Free
3-7 days
Free
5-10 days
Priority Next day *for orders before 12pm - £9.95
£15 for Saturday
2-3 days £25 4 days £25 2-3 days £25 2-3 days £25 2-3 days £25 2-3 days £12.50 4 days £25
Standard Delivery £5.95
3-5 days
£5.95
5-10 days
£5.95
5-10 days
£5.95
5-10 days
£5.95
5-10 days
£5.95
5-10 days
£5.95
3-7 days
£5.95
5-10 days

Important shipment notes:

If you have any questions, please contact our online team: info@thetravelwrapcompany.com or call +44 (0)1425 613731.

IMPORT TAXES / DUTIES

All prices quoted on this website are accurate at the time of publication. These prices, where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%.

Subject to meeting certain conditions deliveries outside the EU will not be subject to VAT. For deliveries to Australia, Canada and USA, our products are shipped Delivered Duty Paid (DDP). For delivery to these destinations and only these destinations all duties and import taxes are included in the final purchase price.

For all other international destinations (Outside the EU, Australia, Canada and USA) there may be customs or import duties and taxes levied once the package reaches your destination country which will be your responsibility as we have no control over these charges and cannot predict them. Please contact your local customs office for further information.

If you think your order may incur import taxes and duties and would like us to bill the taxes and duties in advance (if for example you are purchasing a gift) we can estimate this for you and allow you to pre pay this. (Contact us on info@thetravelwrapcompany.com for further information)
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

It is a legal requirement that we declare the full value of the products (not including shipping charges) on all packages dispatched for delivery.

Please also note that products for delivery overseas may be opened and inspected by customs authorities.

RETURNS POLICY

UK RETURNS

We offer Free Returns for our UK customers purchasing standard price goods within 30 working days from the purchase date and you will be offered an exchange (with complimentary shipping) or a refund.

In order to process an exchange or full refund, on any unwanted or unworn Travelwrap, you will need to:

1. Fill in the details on the Return/Exchange form.
2. Include the item you want to return in its original condition and packaging.
3. Post your Travelwrap back through your local post office using the prepaid returns label provided. With proof of postage, as we cannot accept liability for items lost in transit. We are unable to offer free returns for international customers.

Once we have received your returned Travelwrap, we will send you an email to confirm receipt. We will process your return within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

Please note, if you wish to return a discounted good, please mail it to us using an appropriate secure postage delivery service.

EU RETURNS

If you are unhappy with a Travelwrap Company purchase, please return it to us within 30 working days from the purchase date and you will be offered an exchange (with complimentary shipping) or a refund.

In order to process an exchange or full refund, on any unwanted or unworn Travelwrap, you will need to:

1. Fill in the details on the Return/Exchange form.
2. Include the item you want to return in its original condition and packaging.

Once we have received your returned Travelwrap, we will send you an email to confirm receipt. We will process your return within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

Please note that we cannot refund postage costs you incur in returning goods. Please obtain proof of postage for your parcel.

TRAVELWRAP COMPANY RETURN ADDRESS
The Travelwrap Company Ltd
6, Copse Avenue
New Milton, Hampshire
BH25 6ET
United Kingdom

If you have any queries regarding your return please email us, quoting your order reference number:   info@thetravelwrapcompany.com

US RETURNS

We offer Free Returns for our US customers purchasing standard price goods. We will collect from your home, work or an alternative address for free. If you wish to return a discounted good, please mail it to us using an appropriate secure postage delivery service.

If you are unhappy with a Travelwrap Company purchase, please let us know by e mailing us info@thetravelwrapcompany.com within 30 working days from the purchase date and you will be offered an exchange (with complimentary shipping) or a refund. Once we have received the details of the return requested, we will organize a collection from your address in the US by our courier company and at your convenience.

In order to process an exchange or full refund, you will need to include:

1. The purchased item and packing in its original condition
2. The original dispatch note or provide details of your name, address and order number

Once we have received your returned Travelwrap order we will send you an email to confirm receipt of the returned goods. We will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

INTERNATIONAL RETURNS (OUTSIDE US AND EU)

If you are unhappy with a Travelwrap Company purchase, please return it to us within 30 working days from the purchase date and you will be offered an exchange (with complimentary shipping) or a refund. In order to process an exchange or full refund, you will need to include:

1. The purchased item and packing in its original condition
2. The original dispatch note or provide details of your name, address and order number

We regret that The Travelwrap Company is unable to provide Free Returns for International orders, therefore we recommend that you retain your Proof of Postage Receipt.
International customers must clearly mark their return packages ‘British Return Goods’ with a domestic sale value of £0.00, as your returned items are not applicable to Duty once they reach the UK.
Once we have received your returned Travelwrap order we will send you an email to confirm receipt of the returned goods. We will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

TRAVELWRAP COMPANY RETURN ADDRESS
The Travelwrap Company Ltd
6, Copse Avenue
New Milton, Hampshire
BH25 6ET
United Kingdom

If you have any queries regarding your return please email us, quoting your order reference number:   info@thetravelwrapcompany.com

FAULTY PRODUCTS

The return provisions above do not affect your consumer statutory rights. If the goods on receipt are damaged or faulty or receipt, please contact us (info@thetravelwrapcompany.com) immediately, quoting your order number and describing the fault and you will be offered an exchange or full refund, including all postage costs.

BESPOKE PRODUCTS

Bespoke monogrammed Travelwraps and scarves (‘Bespoke Products’) are any goods specifically personalized with our embroidery.

Orders received for Bespoke Products cannot be cancelled or changed. Bespoke Products may not be returned unless they are faulty. Faulty goods will be rectified free of charge. Any problems with any part of an order for Bespoke Products must be reported to us within 14 days of receipt.

CANCELLATION BY US

We reserve the right to cancel your order if (a) there is insufficient stock or the goods are discontinued; (b) we cannot authorise your payment; (c) we do not deliver to your location; or (d) one or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your order we will notify you by e-mail and will refund you all sums paid by you within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

THE WEBSITE

You are responsible for maintaining the confidentiality of your account and access details.

The website is made for your own, personal use. You agree not to try to gain unauthorised access to the website or any networks, servers or computer systems connected to the Site and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the website save to the extent expressly permitted by law.

There may be occasions when access to the website may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We reserve the right to remove any goods from the website at any time and for any reason.

The copyright in all material contained in the website including all information, data, text, images, designer profiles, and all source code and other software is owned by or licensed to us. THE TRAVEL WRAP COMPANY is a trade mark.

The website may contain links to sites or apps operated by third parties. We do not have any influence or control over any such third party sites or apps and we are not responsible for and do not endorse any third party sites or apps or their availability or content.

The website is provided ‘as is’ and to the extent permitted by law we shall have no liability to you in relation to access to and use of the website. Our maximum liability for any claim by you relating to the goods or services, including breach of contract and tort including negligence or otherwise, shall be limited to the price paid for the goods or services that are the subject of the claim.

GENERAL

These terms and conditions (as amended from time to time) constitute the entire agreement between you and The Travelwrap Company concerning your use of the website and orders for goods or services.

If any provision of these terms and conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force. Our failure to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

If you have any complaint or wish to raise a dispute under these terms and conditions or otherwise in relation to the goods or services please follow this link: http://ec.europa.eu/odr.

These terms and conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.

If you have any questions regarding how our terms and conditions apply to you, please contact our online team: info@thetravelwrapcompany.com or call +44 (0)1425 613731.