| 02-Aug-2020 | Service:
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| Service rating : Beware - cost advertised for repair isn’t cost you’ll pay. I had to pay £72, not £45 as stated. I sent wrap off just before lockdown for repair and mill was closed before repair able to be done. I’m unsure how many holes needed repairing when I sent wrap which ended up hanging... Read More. Service rating : Beware - cost advertised for repair isn’t cost you’ll pay. I had to pay £72, not £45 as stated. I sent wrap off just before lockdown for repair and mill was closed before repair able to be done. I’m unsure how many holes needed repairing when I sent wrap which ended up hanging around for nearly 4 months - possibly moths continued nibbling away unsupervised and therefore more damage whilst waiting for mill to open up? If I’d realised total cost I’d have fixed it myself and put money towards another wrap in different colour!!!
Product : Won’t do it again - cost advertised isn’t cost paid its a starter price! Once Wrap sent and £45 paid you then get a quote, I could have said no to quote but because of lockdown I paid £45 then c4 months later another £27 - definitely wouldn’t have paid £72 in one go. | |
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| 31-Jan-2020 | Service:
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| Service rating : They really gave their personal touch by sending me an email letting me know that they had received my wrap and including in their note that there would be a delay in processing due to the Christmas Holiday. As well, they followed up with a personal email letting me know that the item... Read More. Service rating : They really gave their personal touch by sending me an email letting me know that they had received my wrap and including in their note that there would be a delay in processing due to the Christmas Holiday. As well, they followed up with a personal email letting me know that the item had been shipped back. Many thanks!
Product : The wrap looks great! | |
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| 27-Jan-2020 | Service:
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| Service rating : I had an accident with my wrap (two holes were the result) and was devastated however on calling the customer service number I was told about the refurbishment service. The holes have been magically repaired and are invisible restoring my wrap to perfection.
Fabulous... Read More. Service rating : I had an accident with my wrap (two holes were the result) and was devastated however on calling the customer service number I was told about the refurbishment service. The holes have been magically repaired and are invisible restoring my wrap to perfection.
Fabulous service, thank you so very much
Product : Awesome service that repaired two holes invisibly | |
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| 11-Nov-2019 | Service:
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| Service rating : First, very helpful on the telephone. Secondly, they provided a very efficient service. When I bought a wrap for my wife which she didn't like, I explained the situation and was able to exchange it for another without any fuss. The resulting refund was in my bank account very swiftly.... Read More. Service rating : First, very helpful on the telephone. Secondly, they provided a very efficient service. When I bought a wrap for my wife which she didn't like, I explained the situation and was able to exchange it for another without any fuss. The resulting refund was in my bank account very swiftly. Thirdly, I returned a wrap for repair and this was completed within the timeframe they initially quoted. In all of these activities, they advised us when the parcels were dispatched by them and DPD gave a very accurate timescale for actual delivery.. All in all a superb service with a very friendly and helpful staff.
Product : Whilst quite expensive, the quality of the cashmere wraps is excellent and the range of colours available ensures there is the right one for you. | |
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| 10-Apr-2019 | Service:
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| Service rating : Great service as always, made sure the right thread was available to recondition my daughters wrap so she could get it back as soon as possible, as it had developed a hole. I was also kept updated by phone so I knew when to expect it back. A lovely job done & the wrap is like new... Read More. Service rating : Great service as always, made sure the right thread was available to recondition my daughters wrap so she could get it back as soon as possible, as it had developed a hole. I was also kept updated by phone so I knew when to expect it back. A lovely job done & the wrap is like new again.
Product : Reconditioning is well worth it, wrap came back fixed & like new. | Thanks so much. Hopefully your daughter's much loved wrap will be around to bring more joy and comfort for years to come. |
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| 20-Feb-2019 | Service:
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| Service rating : Außergewöhnlich guter Service und Feedback mit dem Kunden
Product : Perfekte Abwicklung von A bis Z | |
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| 17-Nov-2018 | Service:
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| Quick, professional service; they repaired and refreshed my TravelWrap wonderfully - with absolutely no evidence of little moth holes! | |
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| 07-Sep-2018 | Service:
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| I sent my very old and well used travel wrap for reconditioning and it has been returned to me looking like new. My wrap had accompanied me on long haul flights and I never left for a holiday without it using it as a wrap on chilly evenings or as a extra blanket at night.
There are not many... Read More. I sent my very old and well used travel wrap for reconditioning and it has been returned to me looking like new. My wrap had accompanied me on long haul flights and I never left for a holiday without it using it as a wrap on chilly evenings or as a extra blanket at night.
There are not many companies that offer such a wonderful service. | |
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| 06-Apr-2018 | Service:
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| Service rating : Very fast and excellent service. My wrap looks and feels like new again. Thank you for cleaning and fixing it.
Product : Great same product as my first wrap from a few years ago and I am not disappointed. | |
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| 10-Nov-2017 | Service:
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| It doesn't get better! | |
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| 08-Oct-2017 | Service:
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| Service rating : I needed my Travelwrap reconditioned after having taken it on many, many flights. The ease of arranging for this work, the communication about status and the quick turn around were all wonderful. Clearly a team that values customers. Many thanks!
Product : Wonderful products... Read More. Service rating : I needed my Travelwrap reconditioned after having taken it on many, many flights. The ease of arranging for this work, the communication about status and the quick turn around were all wonderful. Clearly a team that values customers. Many thanks!
Product : Wonderful products - delightful colors and styles! | Thank you! I will pass your feedback on to the team here the office and at the Mill in Scotland where the cashmere craftsmanship really takes place. Your feedback is so much appreciated.
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| 29-Sep-2017 | Service:
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| Service rating : I sent my wrap in for repair as I think one of my cats got overly enthusiastic over the wrap and inadvertently created some quite large holes. The repair job was completely amazing. I have had trouble on its return figuring out where the holes originally were - its that good! This has... Read More. Service rating : I sent my wrap in for repair as I think one of my cats got overly enthusiastic over the wrap and inadvertently created some quite large holes. The repair job was completely amazing. I have had trouble on its return figuring out where the holes originally were - its that good! This has completely saved the item which would have been almost unwearable without this service. Thank you.
Product : As per customer experience above. | |
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| 26-May-2017 | Service:
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| ik had er meer van verwacht | Thank you for your feedback. However, I am sorry you were not happy with the service on this occasion. Please email us directly if you are able to share how we could have better met your expectations. We are keen to provide the best service we can and take all feedback seriously. Your comments... Read More. Thank you for your feedback. However, I am sorry you were not happy with the service on this occasion. Please email us directly if you are able to share how we could have better met your expectations. We are keen to provide the best service we can and take all feedback seriously. Your comments provide a useful learning opportunity towards achieving the highest quality standards. Kind regards.
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| 13-Apr-2017 | Service:
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| Sent in wrap for reconditioning and it came back like brand new. Amazing transformation. Had to wait a few weeks but well worth it. Reborn. Thank you. | |
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| 21-Jan-2017 | Service:
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| My little girl's travel wrap was a bit of a state as I used it to swaddle her when she was a baby (she wouldn't sleep in anything else!) and from other general use had developed a hole. Sent it to be reconditioned and really impressed with how well it has been done. You wouldn't know it's been repaired... Read More. My little girl's travel wrap was a bit of a state as I used it to swaddle her when she was a baby (she wouldn't sleep in anything else!) and from other general use had developed a hole. Sent it to be reconditioned and really impressed with how well it has been done. You wouldn't know it's been repaired and looks like new. Well worth the money, lovely job. | |
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| 21-Jan-2017 | Service:
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| Service rating : As always, perfect service! There is nothing negative you can say about this company, its products and its customer service. Have and will continue to highly recommend.
Product : It was a difficult repair carried out as well as could be expected given the damage (Thanks Gatwick... Read More. Service rating : As always, perfect service! There is nothing negative you can say about this company, its products and its customer service. Have and will continue to highly recommend.
Product : It was a difficult repair carried out as well as could be expected given the damage (Thanks Gatwick airport security). | |
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| 05-Sep-2016 | Service:
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| Service rating : Superb
Product : Fantastic service, I am unable to find where the repair is even though I took measurments, I now have my beloved wrap back and can't thank them enough | |
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| 09-Jul-2016 | Service:
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| Excellent, fast and efficient. | |
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