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Reconditioning

We know your travel wrap is much loved! Even with the best quality cashmere, normal wear and tear over time can produce pilling and sadly no one is entirely safe from the dreaded moths who love cashmere as much as we do.

To help keep your travel wrap in top condition, we offer a reconditioning and repair service that draws on the specialist skills of our cashmere experts in Scotland who have the time, professional skills and knowledge to work magic on well-worn cashmere.

REPAIRS

  • We recommend returning your travel wrap for repair as soon as you notice damage to ensure that repairs are invisible and yarn colour matched
  • Our mill can repair small holes that might result from snagging or moth damage
  • Yarn is colour matched with the wrap so most small repairs can be made invisibly
  • If damage is extensive there may be a small additional charge and it may not be possible to invisibly repair larger tears
  • Please call us if you have any questions: +44 (0)1425 613731

RECONDITIONING

$79.38

HOW TO ORDER

Download and complete the reconditioning form then send the form with your travel wrap to the address on the form

Reconditioning Form

Submit your order and pay online

(includes complimentary shipping)

$45.51
$79.38

Please note this service may take up to 6 weeks during busy periods

Complimentary return shipping

HOW TO ORDER

  1. Download and complete our reconditioning form
  2. Submit your order and pay online
  3. Send the reconditioning form with your travel wrap to the address on the form
  4. Please note, this service may take up to 6 weeks during busy periods

Product Information

RECONDITIONING INCLUDES

  1. Hand wash in mild detergent
  2. De-fuzz and bobbles removed
  3. Loose stitches caught, edges tidied
  4. Snags and holes repaired

CARE INSTRUCTIONS

Our luxurious knits can all be hand washed or dry cleaned. We recommend hand washing, as the garment will softens with age and hand washing. Just follow these simple guidelines:

  1. Soak in lukewarm water using a mild detergent.
  2. Squeeze suds gently through the fabric.
  3. Rinse thoroughly in clean lukewarm water.
  4. Gently squeeze out the water or spin on a short gentle spin on a washing machine.
  5. Smooth garment back into the original shape and place flat on a towel.
  6. Dry naturally away from radiators or sunlight. Do not tumble dry.
  7. When dry press lightly with a cool iron.
$7.87 $33.08

DELIVERY & RETURNS

Complementary standard return shipping

4-6 week service time

Feefo Reviews

Feefo Reviews - Average 93%

DateScoreCustomer CommentOur Response
10-Apr-2019 Service:

Product:

Service rating : Great service as always, made sure the right thread was available to recondition my daughters wrap so she could get it back as soon as possible, as it had developed a hole. I was also kept updated by phone so I knew when to expect it back. A lovely job done & the wrap is like new... Read More. Thanks so much. Hopefully your daughter's much loved wrap will be around to bring more joy and comfort for years to come.
20-Feb-2019 Service:

Product:

Service rating : Außergewöhnlich guter Service und Feedback mit dem Kunden
Product : Perfekte Abwicklung von A bis Z
17-Nov-2018 Service:

Product:

Quick, professional service; they repaired and refreshed my TravelWrap wonderfully - with absolutely no evidence of little moth holes!
07-Sep-2018 Service:

Product:

I sent my very old and well used travel wrap for reconditioning and it has been returned to me looking like new. My wrap had accompanied me on long haul flights and I never left for a holiday without it using it as a wrap on chilly evenings or as a extra blanket at night.
There are not many...
Read More.
06-Apr-2018 Service:

Product:

Service rating : Very fast and excellent service. My wrap looks and feels like new again. Thank you for cleaning and fixing it.
Product : Great same product as my first wrap from a few years ago and I am not disappointed.
10-Nov-2017 Service:

Product:

It doesn't get better!
08-Oct-2017 Service:

Product:

Service rating : I needed my Travelwrap reconditioned after having taken it on many, many flights. The ease of arranging for this work, the communication about status and the quick turn around were all wonderful. Clearly a team that values customers. Many thanks!
Product : Wonderful products...
Read More.
Thank you! I will pass your feedback on to the team here the office and at the Mill in Scotland where the cashmere craftsmanship really takes place. Your feedback is so much appreciated.
29-Sep-2017 Service:

Product:

Service rating : I sent my wrap in for repair as I think one of my cats got overly enthusiastic over the wrap and inadvertently created some quite large holes. The repair job was completely amazing. I have had trouble on its return figuring out where the holes originally were - its that good! This has... Read More.
26-May-2017 Service:

Product:

ik had er meer van verwacht Thank you for your feedback. However, I am sorry you were not happy with the service on this occasion. Please email us directly if you are able to share how we could have better met your expectations.  We are keen to provide the best service we can and take all feedback seriously. Your comments... Read More.
13-Apr-2017 Service:

Product:

Sent in wrap for reconditioning and it came back like brand new. Amazing transformation. Had to wait a few weeks but well worth it. Reborn. Thank you.
21-Jan-2017 Service:

Product:

My little girl's travel wrap was a bit of a state as I used it to swaddle her when she was a baby (she wouldn't sleep in anything else!) and from other general use had developed a hole. Sent it to be reconditioned and really impressed with how well it has been done. You wouldn't know it's been repaired... Read More.
21-Jan-2017 Service:

Product:

Service rating : As always, perfect service! There is nothing negative you can say about this company, its products and its customer service. Have and will continue to highly recommend.
Product : It was a difficult repair carried out as well as could be expected given the damage (Thanks Gatwick...
Read More.
05-Sep-2016 Service:

Product:

Service rating : Superb
Product : Fantastic service, I am unable to find where the repair is even though I took measurments, I now have my beloved wrap back and can't thank them enough
09-Jul-2016 Service:

Product:

Excellent, fast and efficient.
Read more reviews on Feefo
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